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New system ‘aces’ giving students a helping hand

An innovative system that identifies and contacts students who may need extra support has become an award-winning initiative at the University of Canterbury.

The Analytics for Course Engagement (ACE) system combines technology with proactive outreach to identify and contact undergraduate students who may be at risk of disengaging from their studies.

The monitoring system combines technology with proactive outreach to identify and contact undergraduate students who may be at risk of disengaging from their studies.

Last August, ACE, which is part of the University of Canterbury’s Student Success Programme, Kia Angitu, won the 2021 CAUDIT (Council of Australasian University Directors of Information Technology) award for Improving Student Success. ACE was also selected as a finalist in the 2021 New Zealand Open Source Awards.

University academics and other staff contributed their expertise to its development. Staff and students provide ongoing input to ensure the continuous improvement of the system.

Undergraduate students have access to a personalised dashboard to view how their engagement levels are tracking compared with their peers. A grant from the TEC in 2021 allowed for the student dashboard to be significantly enhanced. Teacher-facing dashboards were also developed as part of the TEC grant to provide staff more information and insights on the online engagement levels in their courses.  

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